Customers consistently praise individual technicians (Alex Moore, Daryl, Jose, Rashaund Jackson, MJ, and others) for professionalism, clear explanations, and politeness. The company earned trust through honest dealings and attentive service across routine and emergency work.
One installer reported frustration with an over-$10k AC installation that left him without lunch support for eight hours and saw management refuse on-site help; the new unit later malfunctioned. This stands apart from dozens of five-star maintenance and repair reports.
Some customers report solid work from named technicians like Fernando, Chris, and Eugene. A significant cluster of complaints centers on driver safety and professionalism, including speeding, unsafe lane changes, and conduct that undermines the company's stated safety motto.
Most visits by TLC go smoothly. Techs like Kelly, Larry, and Ish arrive on time, diagnose quickly, and leave customers satisfied with the work. The hiccup is follow-through. Several reviewers waited days or weeks for callbacks, faced multiple rescheduled appointments, or got conflicting answers from the office and owner. When the work happens, it's good; when communication breaks down, frustration sets in hard.
Jessica and her team show up on time, explain work clearly, and charge fairly for electrical jobs ranging from kitchen rewiring to urgent repairs. Reviewers consistently mention their skill, tidiness, and willingness to solve problems without pushing unnecessary add-ons.
Last updated 2026-08-20