Both reviewers praised the technicians' knowledge and customer service. One noted a follow-up phone call after the job to confirm satisfaction.
Based on limited recent reviews, so treat this as low-confidence.
All reviews from the past six years describe staff by name (Johnny, Tyler, Trevor, George) and praise quick response times and same-day availability. Reviewers consistently highlight the team's friendliness and professionalism, though specific job details are limited.
Frank Gay's best work comes from individual technicians who diagnose quickly, explain steps clearly, and finish jobs the same day. Yet the company struggles with follow-through: customers report warranty denials after promises were made, subscription charges buried in quotes, and delayed responses when something goes wrong. Electricians and plumbers like Jose, Alex, and Sergio earn consistent praise for skill and politeness. The real friction emerges after the sale-when warranty claims stall, billing departments prove unreachable, and management does not return calls about problems they caused.
Most jobs come back on time and diagnosed quickly, with technicians like Kevin and Michael earning specific praise for patience and thoroughness. Scott (the owner) wins repeat calls for his honest advice and hourly pricing, though one caller reported him dismissive and unwilling to listen during a follow-up phone inquiry.
Last updated 2026-07-20