Both reviewers praised the technicians' knowledge and customer service. One noted a follow-up phone call after the job to confirm satisfaction.
Based on limited recent reviews, so treat this as low-confidence.
All reviews from the past six years describe staff by name (Johnny, Tyler, Trevor, George) and praise quick response times and same-day availability. Reviewers consistently highlight the team's friendliness and professionalism, though specific job details are limited.
Most customers praise Frank Gay's punctuality, named technicians (Antonio Diaz, Hamzah, Dwayne, Thomas Gold, Claudius Harvey), and upfront explanations. However, recurring complaints target their $90 diagnostic fee model, unresolved issues requiring repeat visits, and a handful of customers reporting major work (AC repairs, duct cleaning) left incomplete or damaged, with poor follow-up when problems resurface.
Most jobs come back on time and diagnosed quickly, with technicians like Kevin and Michael earning specific praise for patience and thoroughness. Scott (the owner) wins repeat calls for his honest advice and hourly pricing, though one caller reported him dismissive and unwilling to listen during a follow-up phone inquiry.
Last updated 2026-08-20