55 low data
Consortyo Networks & Security
5.0(2)✓ Google-verified
Both reviewers praised the technicians' knowledge and customer service. One noted a follow-up phone call after the job to confirm satisfaction.
Residential Electrician
Frank Gay Services
24/7 Emergency ElectricianResidential ElectricianGenerator InstallationCommercial ElectricianElectrical Panel UpgradesLighting Installation
- Services
- 24/7 Emergency Electrician, Residential Electrician, Generator Installation
- Reviews
- 8286
What recent reviews say
Most customers praise Frank Gay's punctuality, named technicians (Antonio Diaz, Hamzah, Dwayne, Thomas Gold, Claudius Harvey), and upfront explanations. However, recurring complaints target their $90 diagnostic fee model, unresolved issues requiring repeat visits, and a handful of customers reporting major work (AC repairs, duct cleaning) left incomplete or damaged, with poor follow-up when problems resurface.
Recent shift: Over the last 2-4 weeks, five-star reviews continue to dominate (praising technicians by name and service quality), but one-star complaints re-emerge with specific charges: a $5,000 AC repair left incomplete with tape-covered pipes that later leaked, and a duct cleaning that involved only spraying water and taking photos without doing actual work. Combined with earlier complaints about repeated $90 diagnostics and ignored callbacks, this suggests a pattern of inconsistent workmanship and poor accountability on high-ticket jobs.
Praised for
- professional technicians by name
- prompt and punctual arrival
- thorough diagnostics with photos
- honest pricing and upfront quotes
- friendly knowledgeable staff
Watch-outs
- $90 diagnostic fee applied twice for same issue
- poor follow-up and ignored callbacks
- incomplete or temporary fixes charged as full repairs
- unprofessional conduct and rudeness
- gap between promised and actual work quality
punctualresponsiveskilled-staffupfront-quotefriendly-technicianreliablepoor-communicationoverpriced
Best for: homeowners wanting same-day AC, plumbing, or electrical service with transparent pricing
Think twice if: you have had issues before; some customers report unresolved problems, repeat diagnostic fees, and poor callback responsiveness when issues resurface
Strengths
- named technicians praised consistently
- same-day or next-day availability
- upfront quotes before work starts
- warranty coverage on electrical items
Worth knowing
- Named technicians: Antonio Diaz, Hamzah, Dwayne, Thomas Gold, Claudius Harvey, Nicholas, David Vera, Jerry Pierre
- Diagnostic fee model: $90 charged upfront; customers report it is applied again if first visit does not resolve issue
- Follow-up failures: complaints of ignored calls and messages after incomplete work
- Warranty coverage noted for electrical items on AC systems
- Same-day response observed (one customer called at 8:30 am, technician arrived by noon)
- Service includes photo documentation of findings
What reviews say by service
- 24/7 Emergency Electrician
- Electrical issues identified during AC inspections; warranty available; limited specific electrician feedback
- Residential Electrician
- Included in multi-service visit feedback; no dedicated electrician reviews in sample
- Commercial Electrician
- No commercial-specific reviews in sample
- Generator Installation
- Listed service; no review evidence in sample
- Electrical Panel Upgrades
- Listed service; no review evidence in sample
- Lighting Installation
- Listed service; no review evidence in sample
How it compares
- Rated 4.6 against a 4.64 average across the 19 24/7 emergency electrician businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How we scored this
Ranking Method Star rating 73
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30
Rating breakdown
5
7240
4
279
3
98
2
90
1
579
Common questions
- Do you charge a fee just to diagnose a problem?
- Yes, Frank Gay charges $90 for a diagnostic visit. Some customers report this fee is charged again if the initial visit does not resolve the issue, even for the same unit.
- How quickly can Frank Gay send someone to my home?
- One customer reported calling at 8:30 am and receiving service by noon the same day. Most five-star reviews mention punctuality and same-week scheduling, though some note room for improvement in timeliness.
- Will Frank Gay provide an upfront quote before starting work?
- Yes. Multiple reviewers confirm technicians explain the problem and show prices before starting work, and one technician went out of his way to save the customer money.
Similar electricians nearby
60 low data
NEI- Nation Electrical
4.6(9)✓ Google-verified
All reviews from the past six years describe staff by name (Johnny, Tyler, Trevor, George) and praise quick response times and same-day availability. Reviewers consistently highlight the team's friendliness and professionalism, though specific job details are limited.
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Carroll's Electric Inc
4.8(30)✓ Google-verified
Most jobs come back on time and diagnosed quickly, with technicians like Kevin and Michael earning specific praise for patience and thoroughness. Scott (the owner) wins repeat calls for his honest advice and hourly pricing, though one caller reported him dismissive and unwilling to listen during a follow-up phone inquiry.
Residential ElectricianCommercial ElectricianGenerator Installation