54 low data
Consortyo Networks & Security
5.0(2)✓ Google-verified
Both reviewers praised the technicians' knowledge and customer service. One noted a follow-up phone call after the job to confirm satisfaction.
Residential Electrician
Frank Gay Services
Commercial Electrician24/7 Emergency ElectricianResidential ElectricianElectrical Panel UpgradesGenerator InstallationLighting Installation
- Services
- Commercial Electrician, 24/7 Emergency Electrician, Residential Electrician
- Reviews
- 8277
What recent reviews say
Frank Gay's best work comes from individual technicians who diagnose quickly, explain steps clearly, and finish jobs the same day. Yet the company struggles with follow-through: customers report warranty denials after promises were made, subscription charges buried in quotes, and delayed responses when something goes wrong.
Electricians and plumbers like Jose, Alex, and Sergio earn consistent praise for skill and politeness. The real friction emerges after the sale-when warranty claims stall, billing departments prove unreachable, and management does not return calls about problems they caused.
Praised for
- skilled technicians by name
- fast response and diagnosis
- thorough follow-up work
- friendly and professional staff
Watch-outs
- poor communication and follow-up
- warranty disputes and broken promises
- upselling and hidden subscription charges
- failure to advise on proper installation
skilled-staffresponsivefriendly-technicianhidden-feespoor-communicationreliable
Best for: homeowners comfortable calling daily to ensure accountability, or those needing emergency same-day response from a large crew
Think twice if: warranty claims and follow-up responsiveness are critical to your decision; several customers report unresolved issues after major spend
Strengths
- technicians named in reviews show high skill
- same-day or next-day scheduling common
- thorough diagnosis with photos or video inspection
Worth knowing
- Technicians Jose, Alex, Sergio, Tyrel, Jedediah, Claudius Harvey, Jason, and Orlando Rijo named for specific repairs in recent reviews
- Video camera drain inspection mentioned to confirm tree-root damage before replacement
- Same-day response for emergency backups common
- Multi-day projects (whole-house re-piping, AC install) typically completed efficiently
- Warranty disputes documented in at least three recent 1-star reviews; warranty language appears to differ between phone promises and post-sale policy
What reviews say by service
- Residential Electrician
- Electricians diagnosed breaker and circuit issues quickly, though one customer felt advice on proper grounding was not offered after lightning strike
- 24/7 Emergency Electrician
- Same-day response documented for breaker and drain emergencies
- Generator Installation
- No review text specifically mentions generators
- Commercial Electrician
- No review text specifically mentions commercial electrical work
- Electrical Panel Upgrades
- No review text specifically mentions panel upgrades
- Lighting Installation
- No review text specifically mentions lighting installation
How it compares
- Rated 4.6 against a 4.57 average across the 34 commercial electrician businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How we scored this
Ranking Method Star rating 73
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
7236
4
278
3
98
2
90
1
575
Common questions
- How quickly can they respond to an emergency?
- Same-day service is common in recent reviews. One customer reported a technician arriving within the hour; another received service the same evening at 8:30pm for a water emergency.
- Do they offer warranties on repairs?
- The company states warranty coverage for faulty work on the phone, but at least three recent reviews report disputes where the company refused to honor warranty promises made verbally or initially agreed to.
- Will they inspect before quoting a repair?
- Yes. Recent reviews mention technicians using video camera inspection for drain issues and diagnostic visits before quoting breaker repairs, but customers must ask questions about installation details to avoid problems post-job.
Similar electricians nearby
59 low data
NEI- Nation Electrical
4.6(9)✓ Google-verified
All reviews from the past six years describe staff by name (Johnny, Tyler, Trevor, George) and praise quick response times and same-day availability. Reviewers consistently highlight the team's friendliness and professionalism, though specific job details are limited.
Commercial ElectricianResidential ElectricianGenerator Installation
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Carroll's Electric Inc
4.8(30)✓ Google-verified
Most jobs come back on time and diagnosed quickly, with technicians like Kevin and Michael earning specific praise for patience and thoroughness. Scott (the owner) wins repeat calls for his honest advice and hourly pricing, though one caller reported him dismissive and unwilling to listen during a follow-up phone inquiry.
Residential ElectricianCommercial Electrician24/7 Emergency Electrician