Service quality hinges on which technician you get. Some installers excel (door and appliance work praised for skill and courtesy), but the company struggles with follow-up on problems and staff availability. Multiple reviewers report weeks of unanswered calls after installation mistakes.
Based on limited recent reviews, so treat this as low-confidence.
Most reviewers report prompt, professional service and fair pricing. Technicians like Ariel, Lamar, and Adam are named for skill and courtesy. Two reviewers had serious problems: incomplete work left in ceilings, failed inspections three times with no response to fix requests, and disputed fees totaling $350 when city permits cost only $46.
Strong individual technicians (Sam, Eric, Ray, Max, Andrew named positively) respond fast and fix issues quickly, earning five-star marks. The company's sales practices and follow-up systems falter repeatedly: customers report inflated quotes without clear breakdowns, missed appointments without calls, unresolved warranty disputes, and units still broken after multiple visits. The contrast between field staff competence and organizational reliability shapes a divided experience.
All five reviewers rated D'NOVO five stars. Limited review text is available, but mentions suggest the business handles difficult electrical work and earns strong customer loyalty.
Last updated 2026-08-20