Strong individual technicians (Sam, Eric, Ray, Max, Andrew named positively) respond fast and fix issues quickly, earning five-star marks. The company's sales practices and follow-up systems falter repeatedly: customers report inflated quotes without clear breakdowns, missed appointments without calls, unresolved warranty disputes, and units still broken after multiple visits. The contrast between field staff competence and organizational reliability shapes a divided experience.
Service quality hinges on which technician you get. Some installers excel (door and appliance work praised for skill and courtesy), but the company struggles with follow-up on problems and staff availability. Multiple reviewers report weeks of unanswered calls after installation mistakes.
Most customers praise the technical knowledge and friendliness of staff like Javid, Jose, Kevin, Angel, and Junior. Technicians often call ahead, explain their work, and clean up thoroughly. However, a significant minority report missed appointments, extremely high quotes relative to simple jobs, and one contractor complained of being unpaid for 67 days after completing work.
Long-standing customers praise Generac installations and repairs handled by Chris and his team, with five-star reviewers noting responsiveness and reliability. One older complaint mentioned poor driving, but recent reviews (last year) consistently highlight professional work and family-business care.
Last updated 2026-08-20