Techs like Sam, Eric, Ray, and Max earn consistent praise for speed and expertise-appointments same-day, jobs finished in hours, customers sign up for memberships. The catch: quotes jump thousands of dollars above market rate with bundled add-ons reviewers never asked for, calls go unreturned, and no-shows happen even under their 24/7 guarantee. One customer waited a week for a follow-up that never came; another had three visits in six days that failed to fix the unit, then a promised fourth visit simply didn't happen.
Some field technicians earn strong praise for skill and friendliness, but installation errors and poor callback response dog this service. The company's track record is inconsistent: a few customers praise named staff like Joe and Jay, while others waited weeks for promised follow-ups after faulty work.
Most visits go smoothly, with reviewers naming Javid, Angel, and Junior as dependable techs who fix problems quickly and clean up after themselves. Downside: multiple complaints about missed appointments with no communication, inflated quotes that water department staff found unreasonable, and one contractor claims 67 days unpaid for completed work.
Long-standing customers praise Generac installations and repairs handled by Chris and his team, with five-star reviewers noting responsiveness and reliability. One older complaint mentioned poor driving, but recent reviews (last year) consistently highlight professional work and family-business care.
Last updated 2026-07-20